Return Policy

1. Overview

Welcome to Wildcatcher.com's Return Policy. This policy outlines the terms and conditions for returning swimming equipment purchased from our website. By making a purchase, you agree to adhere to this policy.

2. Returns and Exchanges

2.1 Eligibility: We accept returns and exchanges within 30 days of the purchase date for unused and undamaged swimming equipment.

2.2 Condition: The returned items must be in their original condition, including tags and packaging.

2.3 Exclusions: For hygiene reasons, swimwear and certain accessories are not eligible for return unless defective.

3. How to Initiate a Return

3.1 Contact Us: To initiate a return or exchange, please contact our customer support team at returns@wildcatcher.com.

3.2 Provide Information: When contacting us, provide your order number, the item(s) you wish to return, and the reason for the return.

4. Shipping Returns

4.1 Shipping Costs: Customers are responsible for return shipping costs unless the item received is damaged or defective.

4.2 Refund Processing: Refunds are processed once the returned items are received and inspected.

5. Refunds

5.1 Method: Refunds are issued to the original payment method used for the purchase.

5.2 Timing: Please allow 7-10 business days for the refund to reflect in your account.

6. Defective or Incorrect Items

6.1 Notification: If you receive a defective or incorrect item, contact us within 7 days of receiving the order.

6.2 Resolution: We will provide a prepaid shipping label for the return, and a replacement or refund will be processed upon receiving the defective or incorrect item.

7. Contact Us

7.1 Questions: For any questions about our Return Policy, contact our customer support at support@wildcatcher.com.

By making a purchase on Wildcatcher.com, you agree to comply with our Return Policy. Please review this policy regularly for updates.